Efficient Call Routing
Route incoming calls to available agents and appropriate departments with ease and reduce wait times efficiently.
Record all calls on a secured cloud IVR to monitor the quality of leads and provide better guidance to your staff.
Save time and money by creating an automated menu that fits all the needs of your business and accessible by customers easily through telephonic support systems.
Get detailed data of your valuable customer interactions, such as call incoming, duration, queries/concerns and call outcomes to understand your customers and improve your services.
Why Does Your Business Need an IVR System?
Customer Engagement: Trio’s IVR system helps businesses engage their customers in a more personalised way, build strong relationships, and trust clients.
Boost Agent Productivity: Cloud based IVR system enables customers to access basic information such as billing, basic information etc and enables agents to invest time in more complex issues.
Large Call Volume: With Knowlarity’s IVR system, forget about peak hour large volume calls stress and let the automated voice system handle upto 50 calls concurrently.
Cost-Efficient: Automating your businesses’ routine tasks reduces the need of live agents at initial interaction and increases the leads. The cloud IVR system saves you on labor cost and benefits in attracting more satisfied leads.
Callers-to-Customers: Combining IVR system with sales team, helps you convert your callers into customers by automating the process of interaction with new prospects, asking them a series of questions and connecting them with sales agents as per their interest.